FAQ: Charging your mophie juice pack case for iPhone

Got questions for us? We have the answers! Here’s a little FAQ to help you out.

Q: Do I need to charge my iPhone and mophie case separately?
A: Nope! You can charge your iPhone and your juice pack at the same time or separately. Your iPhone will be the first to charge, then your juice pack.

Q: Do I have to take my iPhone 4/4S mophie case off to sync with iTunes?
A: Negatory. Sync and charge all you want with the mophie micro-USB cable that comes with your case. Although our iPhone 5 juice packs do NOT support data syncing, wireless syncing is a solid alternative. Here’s a short article on how to set this up: Wireless Syncing with iTunes

Q: How do I know when my mophie case is fully charged?
A: On each juice pack there are 4 LED lights. The mophie case is ready to go when all 4 lights full (not blinking), like the picture above and below.

Q: Should I leave my mophie switched “on” all day while my iPhone is at 100% battery?
A: To get the most out of your mophie juice pack case, make sure you flip the “on” switch only after your iPhone battery is low. This way you will get the most out of case’s battery and will avoid the annoying buzzing sounds your iPhone makes when it starts charging.

Q: My bottom piece is connected to my wall outlet through the micro-USB cable, but my case isn’t holding a charge or only one light is blinking. What’s the deal?
A: If you juice pack comes with a removable bottom piece, both the top and bottom portions need to be connected allow charging.

Q: When should I turn on my mophie case?
A: To get the most charge out of your case, turn it on around 10%-20% and keep the case charging without using it until your iPhone hits 80% battery life. From there, you can either wait until it gets low again or top it off when the battery is less than 80%. Apple’s batteries fast-charge to 80%, then switch to trickle charging for the last 20%. You can read more about it here: www.apple.com/batteries.

Q: Will the new juice pack air and juice pack helium work with my iPhone 5?
A: Yes, they sure do! These juice packs were made specifically for the new iPhone 5.

Q: My cat ate my headphone adapter! How do I get a new one?
A: Head over to mophie.com to purchase another headphone adapter.

Q: I am only getting one channel or the other, or no sound when using my headphone adapter.
A: Make sure the adapter is fully inserting into the headphone port. If it’s loose you might run into audio issues.

Q: Will the juice pack air and juice pack plus work with my iPhone 4S?
A: Yes, the mophie juice pack air and plus models are BFFs with your iPhone 4S.

Q: How many charges will I get out of my mophie juice pack?
A: The juice pack is rechargeable for over 500 cycles. (Full cycles, partial cycles don’t count as full. So, you can charge your juice pack 10% of the way 10 times before it counts as a complete cycle.) Don’t be afraid to top it off! After 500 cycles, its fully charged capacity will be less than 75% of the capacity when it’s new.

Q: Does my juice pack come with a screen protector?
A: No. Our only juice pack that comes equipped with a screen protector is our juice pack PRO for the iPhone 4/4S.

Q: Will a screen protector work with the juice packs?
A: Screen protectors aren’t recommended for our cases. Please use caution when applying one, as it might affect your ability to remove your iPhone from the case.

Q: I’m getting a weird error message, “this accessory is not compatible with the iPhone.” What should I do?
A: This could be a couple of things: 1. USB cable not plugged in all the way 2. You are using a 3rd party cable NOT supplied by mophie 3. Your juice pack is not receiving as much as it needs to charge your iPhone. Try charging your iPhone and juice pack separately overnight for 1-2 nights and it should fix the error.

Q: HELP! MY MOPHIE IS DOING SOMETHING STRANGE!!
A: mophie’s Technical Support is always hear to help! We love hearing from you, even if you think it’s just a small problem or concern. If you’re having any problems with your mophie fill out the the form at www.mophie.com/ts and we’ll contact you within 24 business hours.

Q: How come I only got “X” amount of charge from my juice pack? Why don’t I get more?!
A: The charge you will receive heavily depends on how you use your phone and its settings. Here is a great article that can show you how to extend your battery life further.

Q: I think my mophie might be a counterfeit. How can I tell the difference?
A: We have created an entire page on our website dedicated to finding fakes. Check it out here: mophie.com/counterfeit. You can also contact our Technical Support at www.mophie.com/ts if you think your mophie product isn’t genuine.
We urge all our potential customers to avoid the Amazon Marketplace and eBay, as they are flooded with counterfeit products claiming to be the real deal. If you’re going to purchase from Amazon, make sure you only purchase from them directly. Even the stores that are “fulfilled by Amazon” are known to sell low-quality knockoffs.

Q: When are your new juice packs coming out? Can you give me a date?
A: Why ruin the surprise? We like to keep our new products under wraps until they’re ready for you to purchase. So until then, stay tuned!

  • lana

    for how many hours should I charge my Mophie juice pack plus before I use it?

    • http://www.mophie.com Katie

      Usually 8-12 hours and we recommend draining the entire iPhone & mophie juice pack battery in order to maintain maximum charge.

      • andy

        hi, i charge it before using it or drain all the battery first and then charge it when first bought

        • http://www.mophie.com Katie

          We recommend fully charging the case 8-12 hours (or overnight) before using to condition the battery for a longer battery life.

  • lana

    my mophie juice pack plus isn’t charging

    • http://www.mophie.com Katie

      Contact our technical support – http://www.mophie.com They will be able to help you out!

  • Dave Katowitz

    Does it matter what position the standby switch is in when charging both the juice pack pro and iphone 4S

    • http://www.mophie.com Katie

      No it shouldn’t matter.

  • Haley

    I plugged my mophie air into the wall but it won’t charge and when I click the button, it doesn’t light up. is it still charging?

    • http://www.mophie.com Katie

      Hmm… Sounds like an issue for our technical support. You can reach out to them here: Tech Support. We have a 1 year warranty on everything we sell, so we got you covered.

      Thanks Haley!

    • Lonnie Parker

      My Mophie will not charge no light etc. come on. How do I get a replacement?

      • http://www.mophie.com Katie

        You’ll need to reach out to our technical support which can be found at mophie.com/ts. Thanks!

  • ted

    what if my iPhone doesn’t charge will mophie help any?

    • http://www.mophie.com Katie

      If there’s something wrong with your iPhone I would suggest taking it to the Apple Store and let them take a look at it. I’m not sure about the situation, so I can’t really comment if the mophie juice pack will help or not. Best of luck!

  • Luis

    When my mophie juice pack plus is charging, the four lights are on, no blinking. When is unplugged I press the button and there are only two lights on…

    • http://www.mophie.com Katie

      Hey Luis, you might want to reach out to our tech support about they issue. They can give you a little more information: http://www.mophie.com/ts

      • Luis

        Okay, thanks

  • Nancy

    I bought the mophie at radio shack and am returning it tomorrow morning!
    I was excited it was charging my phone and working normal!
    NOW it won’t keep,get a charge And it’s not counterfeit.
    Even the USB adaptor has the logo!
    It’s the juice pack air and I’m considering
    The plus Amd pay 20$ more… I am very dissapointed
    That my FIRST time w this device that was my experience?!!
    I’m not seeing blinking led lights. There’s something odd going
    On w the mophie section or something won’t let it charge!
    What can be done! Prior or other than returning it?
    Is the led light supposed to blink when charging maybe something
    I’m
    Doing wrong BUT it’s been plugged in!
    Help!
    I’m in NJ
    Thanks

    • http://www.mophie.com Katie

      Hi Nancy, please reach out to our technical support. They can help figure out what’s going on with your juice pack. mophie technical support

  • Josh

    I am on my second juice pack and only get about 10% charge out of it. I have had this one for less than 6 months. Please advise? I am disappointed in its short performance.

    • http://www.mophie.com Katie

      Reach out to our technical support, they can help you out. mophie.com/ts

  • JC

    I bought the one that can charge two things. This is the first time I’ve used it. I only used it for an hour. My problem is, when I charge the mophie, my iPhone 4S won’t charge at the same time. Is it supposed to charge separately?

    • http://www.mophie.com Katie

      This is not normal. Please get in touch with our technical support so we can get you set up for a replacement. Thank you! http://www.mophie.com/TS

  • Jessica

    I plugged my mophie into my comp to charge but no lights are on at all. Is it charging? How do I know if it is on or off too?

    • http://www.mophie.com Katie

      Our newer juice packs come with LED lights that are on a 30 second timer while they charge. It sounds like that might be the case here. If you juice pack is having trouble receiving a full charge, please contact our technical support and they can help you. http://www.mophie.com/ts

  • Adam

    You mentioned that you do not recommend a screen protector with the iPhone pack but what about the new s3 pack? It looks like it wouldn’t have a problem. Can you please confirm?

    • http://www.mophie.com Katie

      Adam you should be fine as long as you place the screen protector only on the front of your phone. We don’t recommend back screens/covers because it might cause the juice pack case to be stuck.

  • http://BOUGHTOFFEBAY.COM GWENDOLYN HILL

    WHEN I PLUG MY MOPHIE PACK IN, THE 3RD LIGHT FLASHES FOR 10 SECONDS AND GOES OFF BUT THE PACK IS “NOT” FULLY CHARGED? I PUT MY IPHONE IN AND IT DID THE SAME THING. SHOULD IT BE DOING THIS?

    • http://www.mophie.com Katie

      The LED lights on the juice pack are on a 30 second timer, however if you’re juice pack is having issues charging your iPhone please reach out to our technical support for some help. http://www.mophie.com/TS

  • Barry

    I have had my Mophie plugged into my Iphone wall adapter for hours and still all 4 lights flash. It appears it is not taking a charge.

    • http://www.mophie.com/ Katie

      Hey Barry, our technical support will be able to help you. Please visit our support page at http://www.mophie.com/TS and fill out that information. Someone will reach out to you shortly.

  • http://www.facebook.com/king.hughes.56 King Hughes

    When I’m charging with my Mophie on and it pops up with a message “charging is not supported with this accessory

    • http://www.mophie.com/ Katie

      Try charging your iPhone & juice pack separately overnight for 1-2 nights & that should fix the error. If you’re still having issues our technical support will be able to help you. Just visit http://www.mophie.com/TS and we’ll get you fixed up.

  • http://www.facebook.com/derek.kostovick Derek Kostovick

    Can I leave the juice pack (with the phone in) charging all night?

    • http://www.mophie.com/ Katie

      Yup! Our juice pack was made to live on your iPhone while charging.

  • disqus_3G7sR0D7Zn

    My mophie want light up anymore. I got ot a few weeks ago and dont have the receipt or origianl packing

  • http://twitter.com/franzenjb Jeff Franzen

    Is it best to leave power button green or red when charging?

    • http://www.mophie.com/ Katie

      It shouldn’t matter, but we would recommend leaving it on red (standby mode) while charging.

      • Paul Morris Siqueiros

        when you put it on red(standby) the iPhone icon says it is not charging(no lightning bolt). when its on green the icon says it is charging (yes lightning bolt). Whats the deal?

  • Matthew Donley

    i understand that the LED lights should blink while my new Mophie is charging. They are not. When I press the button, I get four solid lights, when I disconnect the charger and press the button, I get one light. I think I have a defective Mophie

  • candace808

    I forgot my USB cord, is it OK to charge my device with the USB charger for mophie?

  • jax

    I JUST JUST JUST BOUGHT THIS THING AND IT WILL NOT CHARGE IN ANY WALL OR COMPUTER CHARGER. I HAVE TRIED THREE DIFFERENT CABLES. IT WAS 100 DOLLARS AND I FEEL SO RIPPED OFF.

  • Meyfang Lim

    When I want to charge my phone without taking out the mophie case, do I need to turn on the mophie case too?

  • Ben Beal

    I took my mophie out of the box and plugged it into the wall. The lights dont turn on and my friends are telling me its broken. What do i do. The case isnt charging….

  • Traci L. Jones

    I have a brand new morphie. When I plug it into charge all four lights flash constantly and even after an hour it is not charged and all four lights continue to flash. Is there something I can do?

  • yarnlady18

    Is there a functional difference if you charge the mophie and the iPhone with it on standby or green light? If so what? I saw that you recommend to do it on standby. Why? Is one faster than the other?

  • Alicia Mz Ideal

    my mophie plus won’t charge my iphone

  • Kris

    I bought my Mophie case approximately 1 month ago. Since then, I’ve done a small handful of full charges and several partial charges.

    In the last few days my case will no longer charge my phone to 80%, much less the 100% that it is advertised to do. It frequently gets to somewhere’s around 70% before the Mophie battery is depleted and the phone will no longer charge from it.

    I feel as if this should not be happening after only a month. Are there any suggestions for resolving this issue?

  • Clara Simonsen

    HELP! When my Mophie Juice Pack air is charging, there’s 4 lights (full charged, right?), but when I take it out, it doesn’t light, not when i press the button next to either. And it doesn’t charge my phone, only when it is connected to the USB…How and why?

  • sammy eltigani

    My mophie doesnt charge my iphone and when i put them seperatly it still doesnt work. What do i do?

  • Aaron Butcher

    i will plug it in to charge the case and it will blink with one light for 15 seconds then will stop blinking. is it not charging then?

    • http://about.me/erinwhite Erin White

      I have the same issue on a mophie juice pack air for 4/4s, and I’m not finding much info about it out there :(

  • kathleen hunt

    Caught Amazon running a promo on Mophie Juice Pack iphone cases, got lucky. Has anyone tried – AZON DEAL MAXIMIZER (google it, forgot the url) There is a yellow box that gives discount promo codes for any product on Amazon. Couldn’t believe that I got to choose my own discount. Once I saw the price, I jumped right on it. Just thought I’d share.

  • Stefani Sanz

    how many hours take the mophie juicy pack to be fully charged for iphone 4S? i just bought one and it took like 7 hours. is it normal?

  • Keante James

    Hi
    What happens if the outlet to the mop hie case is damaged? How much does it cost to repair it?

  • Janice Johnson

    Can I purchase just the bottom part of my juice pack for I Phone 5? Mine went bad